Frequently asked questions

Trade waste (bins)

How often do you empty the bins?

We can empty your bins daily, weekly, fortnightly, 3 weekly, 4 weekly or on request.

We cover most areas such as Burton & Swadlincote town centres daily, Monday to Friday, so you do have the option of up to 5 times a week in necessary.

Do you offer extra collections?

Yes, we do. If you fill your bin too early, please give us a call & our office can book you on for an additional collection on the next available route.

Can you take extra waste?

Yes, we can. If you have any extra waste, please bag this up & place it next to the bin. Please ensure you ring/email us to let us know before your collection is due to give us enough time to advise our driver.

Are there weight limits on the bins?

Yes, we have weight limits on general waste bins. These are explained to you when we quote.

There are no weight limits on recycling bins.

Are there any hidden fees?

No. All charges are clearly explained when we quote.

What paperwork do you provide?

To keep you in line with current legislation, we provide you with an annual waste transfer note. This is sent via email & you must sign and return it for our records.

You must also keep a copy for at least 2 years for your records.

Can we amend our service if it’s not working for us?

Yes, we understand most Companies have busier and quieter periods throughout the year.

Therefore, we are very flexible and if you find you need to cancel a planned collection or need to change your service schedule for a while, we will always try to accommodate your needs.

What is your invoicing & payment terms?

We invoice monthly in advance and our payment terms are strictly 30 days from the date of invoice.

We ask that if you have any queries or questions regarding your invoice, you please let us know as soon as possible so we can resolve it.

 

Trade waste (skips)

How long can I keep the skip for?

Skips are hired for up to 14 days. If you fill the skip before this time, you can call us and we will collect it sooner.

For a longer hire period, please call our office & ask one of our friendly team.

How much does it cost to hire a skip?

The price depends on the size, location & contents.

To get a price, please call our office & ask one of our friendly team.

Do I need to be at the property when you deliver/collect the skip?

If your payment has been taken via debit/credit card & we have clear access, you will not need to be at the property.

How and when do I pay?

You can pay by debit/credit card over the phone when ordering. We also accept cash on delivery.

If necessary, you can pay via bank transfer but we must receive payment before we can book the delivery in.

Are there any hidden costs?

There are no hidden costs. Our prices are fully inclusive of delivery, collection and disposal of your waste.

The only additional charges that may be incurred are if you require the skip for longer than the standard 14 days, if there are any wasted journeys or you place items in the skip that are not permitted. All our terms & conditions are covered clearly on the delivery note you receive.

What can I put in the skip?

You may put any general waste in the skips, this includes soil, brick, general household waste, garden waste etc.

Is there anything I can’t put in the skip?

There is a list of items on our website & on our delivery notes that show what materials are not permitted in our skips. There are mainly Asbestos, Plasterboard, POP’s, Batteries, Fridges/Fridge Freezers, Televisions, Computer Screens, Fluorescent Light Tubes and any other form of Light Tube, Gas Cylinders or Pressurised Containers, Liquids, i.e Oil, Paint, Fuel including residue left in Tins/Cans etc, Tyres.

Please note: if any of these items are placed in your skip they will be removed by the driver before the skip is taken for waste processing.

If you are ever unsure, please ring our office & ask our team.

Will the skip damage my drive?

Due to the weight of the skips and the stabilising equipment of the lorry, damage is sometimes possible. However, our drivers are trained to minimise risk. If you are concerned about damage, please contact us or mention at the time of booking.

Please note: once we vacate the highway, you automatically agree to indemnify us for any damage that occurs whilst on your property.

Can you put skips on a road?

Yes, we can place skips on a road.

However, for skips that need to be placed on the road, footpath or grass verge, we have a legal requirement to apply for a permit with the local council. This normally takes 3 days and there is a charge, depending on which council you come under.

Please check with the office when ordering.

As an alternative option to this, you may want to consider our Wait & Load service.

What is "Wait & Load"?

Wait & Load is a service we offer at no extra cost. When the driver delivers the skip, he will then wait for up to 20 minutes while you to fill the skip. He will then take it away. This eliminates the need to obtain permits and is also ideal if you don't want a skip sitting outside your house.

How high can I load the skip?

By law, skips must be loaded no higher than the sides of the skip. The use of boards to build the sides up is prohibited. Most importantly, the skip must be loaded securely and responsibly so that it is safe for road transport.

The laws governing the acceptable use of skips can be found in the Highways Act 1980 - section 139 road traffic regulations act 1984.

If any items are considered to be overflowing or dangerous, our staff will remove them before the skip is taken away.

What happens once the skip has been filled?

Call us to let us know you have finished with the skip. Our driver will then come to collect, usually within 24 hours. The skip is then taken to a waste transfer station where it will be processed for recycling.

 

Trade waste (tipping)

Do I pay by weight?

Noramally yes. The price is explained when you're on site before unloading. 

When and how do I pay?

If you've been given a set price, we ask you to pay before unloading your vehicle. 

If you are paying by weight, you must pay once you've been given your weighbridge ticket & before you leave our premises.

We accept most debit/credit cards and cash. 

Will I recieve any paperwork?

Yes, you will recieve a waste transfer note and weighbridge ticket. The waste transfer note will prove you have disposed of your waste correctly at a licensed waste facility and you should keep this for at least 2 years. 

You will also receive a receipt for payment and an invoice can be printed or emailed to you upon request.

How long will I have to wait to unload?

We can never guarantee how long the wait may be but we are very effiicient so you never usually have to wait more than 20 minutes to unload. 

We do recommend ringing our office in advance so we can advise on the waiting time and let our yard operatives know to expect you.

We also recommend avoiding busy times such as dinner breaks or after 3pm.